Privacy Policy
Last updated 19 Jun 2024
Ultra takes your privacy seriously and is committed to protecting your personal information.
This Privacy Policy explains what information Ultra Audio Limited and any related entities or assignees (collectively “Ultra”, “we”, “us” or “our”) collect from you and how we use, disclose and protect your personal information.
We may update this Privacy Policy from time to time and if we do, you will find any updates here.
What this policy covers
This Privacy Policy applies to your use of the Ultra website and any software that you download or purchase from us (collectively, “Services”).
By using any of our Services, you consent to the use of your information in the manner set out in this Privacy Policy.
What information is collected
We may collect and process personal information from you for our legitimate interests or the legitimate interests of third parties, as described in this Privacy Policy.
We collect information in the following ways:
- Information provided by the user: We may collect personal information such as name, email address, phone number, and other contact information when you register for an account or make a purchase. If you make an inquiry through our website, or contact us in any other way, we will keep a copy of your communications with us.
- Information collected automatically: We may automatically collect certain information when you use our software, such as your IP address, MAC address, device type, operating system, browser type, referring URLs, and usage information.
How we use the information
We use the information collected for the following purposes:
- To provide different features of our Services to you.
- To personalise your user experience.
- To communicate with you about your account, our Services, and updates to our software.
- To bill you and to collect money that you owe us, including authorising and processing credit card transactions.
- To market our Services to you, including contacting you electronically (e.g. by text or email for this purpose).
- To analyse usage data and improve the functionality and performance of our Services.
Data security
We take reasonable measures to protect the personal information we collect from unauthorised access, use, and disclosure. We use industry-standard encryption technologies to protect your data while it is in transit and at rest.
Ultra does not collect or store sensitive payment information you provide when making a purchase. Payments are processed by our partner, Stripe Inc.
Sharing of information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your personal information in the following circumstances:
- With trusted third-party providers who help us provide our Services, such as hosting providers, data analysis vendors, email service providers, and customer support providers.
- In the event of a corporate sale, merger, reorganisation, dissolution, or similar event, your personal information may be sold, disposed of, transferred, or otherwise disclosed as part of that transaction.
- When required by law or to comply with legal process, such as a court order, subpoena, or search warrant.
We may use and share aggregated non-personally identifiable information with third parties for marketing, advertising, and analytics purposes.
Use of cookies
We use cookies to store non-personally identifiable information about your use of our Services, and enable account sign-in functionality. The information collected is anonymous and linked to a unique identifier assigned to your device and/or account.
Our trusted third-party providers may use Tracking Cookies to track user behaviour on our website and enable us to optimise the performance of our Services. This includes cookies from the following providers, whose own privacy statements you should refer to for further details:
Your rights
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. You can update your information in your account settings.
You have the right to request erasure/deletion of your personal information held by us, to the extent permitted or required under applicable laws and regulations.
Contacting us
To exercise your rights regarding your personal information, or if you have any questions or concerns about this Privacy Policy, please contact us by email or at our mailing address:
Ultra Audio Limited, Level 3, 97 Courtenay Place, Te Aro, Wellington 6011, New Zealand
Email: support@ultra.audio